Standard policy · All certified salons

Booking & Cancellation Policy

The same simple rules apply at every salon on this platform, so you always know where you stand — in your language.

Changing your booking

Need a different day or time? Rescheduling is free until the day before your visit.
Instead of cancelling, we recommend moving your booking — it takes one message, and your designed experience carries over.

Cancellation fees

Until the day before your visit: free of charge.
On the day of your visit: 100% of the treatment fee.
No-show (no contact): 100% of the treatment fee.
Where a fee applies, salons may offer a date change or a ticket for a future visit instead of a refund.

Weather & circumstances beyond your control

Severe weather, transport suspensions, sudden illness — please tell us via the message link on your card. Salons will respond flexibly, usually with a free date change.

Late arrival

Please arrive 5 minutes early. If you are late, your treatment may be shortened; the full fee still applies.
Running late or lost? Use the one-tap buttons on your Access page — the salon is notified instantly.

Payment & refunds

Payment is taken by each salon — online at booking (for salons with online payment) or at the salon on the day.
Where a refund is due, it is processed through the original payment method by the salon.

Need to change or cancel?

The fastest way is the message link on your experience card — write in your own language. You can also use the contact form on your salon's page.

Open your salon's page →

This standard policy is set by the platform operator. Individual salons may state additional terms on their salon page.

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